117 South Central Ave. • PO Box 507 • Dresser, WI 54009 • 715-755-2944 • dresserpl@dresserpubliclibrary.org

All positions have been filled.

 

 

Library Assistant & Substitute Library Assistant (two positions)

Library Assistant and a substitute needed to provide a welcoming and supportive library environment. If you like books, technology, and helping people, this is the job for you! See our website for complete job description, and application form.

Two Positions: Part-time hours negotiable but schedule will include days, evenings, and alternate weekends. Substitute has no fixed schedule; the candidate must have the flexibility to fill in so the library can remain open.

To apply, please submit a Cover Letter, Resume, and Application Form to dresserpl@dresserpubliclibrary.org. Or, submit to Dresser Village Library, Attn: Leann French, Director, 117 South Central Ave., PO Box 547, Dresser, WI 54009-0547.

Application Deadline: October 4, 2019 at noon. Positions open until filled. Equal Opportunity Employer. Criminal background check required before hire. 

 

Library Assistant Detailed Job Description: 

Education: High School, GED or higher
Skills: Customer Service

MINIMUM QUALIFICATIONS: This position requires a high school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications.

The finalist for a position vacancy will be required to pass a criminal background check prior to beginning employment.

RESPONSIBILITIES: Dresser Village Library is seeking an experienced customer service professional to serve as a Library Assistant to provide a welcoming environment for all library customers. This includes greeting library users, circulation services, and helping them with their computer, gadget, and printing needs. Other duties include assisting with youth and adult programing, projects, shelving, cleaning, and other duties as needed. If you like helping people, this is the job for you!

DESIRABLE EXPERIENCE:
Experience working in a direct customer service position
Proficient with using computers and handheld devices
Experience working or volunteering in a library
Experience working with cultural groups other than your own

HOURS / DAYS/LOCATION: Ten (10) hours, or more, per week which requires a combination of daytime, evening and weekend hours. Work schedules (hours and days) and are subject to change based on needs.

ANTICIPATED HIRING RATE: $11.50/hour

JOB SUMMARY:
The Library Assistant  provides Library customer service, contributes to the efficient day-to-day operations of the Library, and performs a variety of financial transactions.

CORE COMPETENCIES

Core Competencies outline essential business and professional traits necessary to perform this job.

  • Promote a diverse, culturally competent, and respectful workplace;
  • Demonstrates knowledge of library services
  • Demonstrates knowledge of filing and sorting systems
  • Demonstrates skills in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners
  • Demonstrates skills in accurate fee collections
  • Demonstrates skills in software programs used by the Library
  • Demonstrates skills in accuracy and thoroughness when entering data in the computer system
  • Demonstrates ability to follow Library policies and procedures
  • Demonstrates ability to approach others in a tactful manner
  • Demonstrates ability to manage difficult or emotional customer situations
  • Demonstrates ability to maintain confidentiality

DUTIES & RESPONSIBILITIES:
Provide Library customer service:
Explain basic Library policies, procedures and services such as mobile apps, requesting items, privacy of customer information, activities in the building, etc.

  • Respond to all requests for Library services in person or by telephone at the service desk
  • Register new customers and resolve problems with current customer accounts
  • Provide self-check-out, computer, printer and copier services information and instruction
  • Direct customers to librarians for research assistance
  • Check out Library materials
  • Follow procedures to ensure a safe and secure environment for both customers and staff
  • Contact customers by telephone and email regarding missing materials, hold requests, inquiries and other customer needs and concerns

Contribute to efficient day-to-day Library operations:

  • Prepare the library building and equipment for opening and closing; check all systems and building areas to ensure safety, security and functioning of equipment
  • Complete Library card registration processes for new Pack and unpack delivery bins
  • Process and distribute daily deliveries, new materials received, interlibrary loan materials, and mail
  • Assist with a variety of tasks to maintain the condition of materials in the collections as assigned
  • Shelve library materials and ensure shelving order
  • Maintain displays and replenish giveaway materials
  • Assist librarians with program activities including but not limited to story time and summer reading programs
  • Locate requested materials and file as appropriate

Perform financial transactions:

  • Assess condition of returned materials and determine if damage fees apply
  • Place charges for lost materials fees and collect on customers' accounts
  • Resolve problems with customers' fees and other charges
  • Collect printing and photocopying fees
  • Reconcile daily financial transactions and weekly revenue reports, as assigned
  • Work with volunteers
  • Perform other duties as assigned

WORK ENVIRONMENT
Work performed is physical in nature, and typically performed within a Library. Lifting requirement of up to 25 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, telephone, photocopier, printer and scanner.
Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details.
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Library retains the discretion to add or change the contents of this job description at any time.